Shipping & Returns

Shipping

  • For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only.
  • For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only.
  • Orders are shipped within 0-3 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms.
  • CASA DREAM HOMES PRIVATE LIMITED is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 0-7 days rom the date of the order and payment or as per the delivery date agreed at the time of order confirmation.
  • Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on 7982872403 or support@orsga.in

Returns & Replacements

All sales are final and products are non-returnable. Under no condition will a refund or replacement be provided for any defect-free product, on the basis of look & feel or minor differences in shades, colours or materials.

We offer free replacement in case the product has any manufacturing defects or damage. Please report the issue to us with images and video proof of defect and mention your order ID. Send us an email at support@orsga.in We will provide a replacement at no extra cost, provided the reasons are genuine and proved after investigation.

Please ensure product is unused, in the same condition as received, in the original packaging and includes all items shipped in our package. Item needs to have the receipt or proof of purchase.

The original item will be arranged to be sent back to us. Upon receipt, the original item shall be inspected for damage and defect, and replacement shall be issued post inspection by us. In a case where no defect is found, to and from courier charges shall be liable to be paid by customer for sending replacement.